In case you would like to pick up your order personally in Budapest, just use the following code at checkout: BCPICKUP
1013 Budapest, Döbrentei utca 16.
Mon-Sun: 10.30 - 19.00
Please note, that Prezent Shop is a retailer of us, you can only pick up the backpack you ordered before. In case of any changes, please, contact us at email@example.com
We offer worldwide shipping.
The product price includes the VAT but does not include the shipping cost.
The shipping cost will be added after you choose the product and the country you wish to get the bag to. The costs of shipping can vary by the product and the destination.
The products are delivered in 3-5 working days in EU. Domestic and overseas shipping in 1-2 days.
As soon as the bag is shipped, we or the Fedex will send you confirmation email to the given e-mail address with the tracking number, where you can follow the package.
Please note that if we dont have the ordered bag in stock we need maximum 15 days to fulfill your order, before shipping.
If you need an urgent delivery, please, drop us an email before you order to make sure we have the model you need in stock.
If you purchased a product directly from our online store and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product (excluded shipping costs).
All discounted items are final sale and not eligible for a return or exchange.
Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.
IMPORTANT: please always send the products back in a way giving the possibility for the package to be tracked!
In every case, before making the return, please write us an email explaining the reason for the return and your further requirements regarding the product exchange or refund.
As soon as the returned item arrives back to our warehouse, we will either refund the costs or inform you about the delivery time of the exchange product depending on your preferences.
If you wish to exchange the item for another product, which has a difference in price, we will send you a new invoice of the balanced payment right after the item is returned.
It is highly important for us that all our customers are satisfied with the product. We constantly aim to improve quality therefore all your comments and feedbacks regarding the product qualities are highly appreciated and more than welcome!
If you think that your product has a defect, please inform us as soon as possible with the following information:
- date of the purchase order
- invoice number
- description of the problem
- photo of the damaged parts - attached to the email
We will look into the case and evaluate as soon as possible if the item is defected or it suffered a defect during the production.
If it does, we will either send you a pick-up for the defected product to be delivered back to our warehouse. We will repair it or send you a replacement.
We only offer free repairs on items purchased within one year. After the first year passed, we still take repairs, but the shipping charges (back and forth) and some repair costs (about 20 EUR) need to be covered by the buyer.
Our warranty does NOT cover any damage caused by neglect, improper care, accident, or normal wear and tear.
Please, note, all of our bags include a hangtag informing the customer about the weight limit for everyday usage and the wash care description which must be followed as written.